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Magen David Adom Triples Call-Fielding Capacity to Deal with Coronavirus

(Jerusalem Post) Donna Rachel Edmunds - Magen David Adom (MDA), Israel's medical emergency response service, has expanded its call-response capacity from 93 to 352 call-taker workstations with the addition of two new centers. Each workstation is staffed by two call-takers: a dispatcher for standard medical emergencies such as heart attacks and car accidents, and one dedicated to answering calls about coronavirus. In a one-hour period last week, MDA received 9,000 calls, 50% more than it normally receives in a whole day. On Wednesday, MDA received 48,000 calls. The expansion is to encourage people to first call MDA instead of appearing at a hospital or clinic where they risk infecting others, including healthcare workers.
2020-03-17 00:00:00
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