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Source: http://www.israelnewsagency.com/israelcheckpointsidfqalandiya126042.html
IDF Humanitarian Officers Serve at Checkpoints
(Israel News Agency) Joel Leyden - In September 2000, a group of Israeli reserve officers created and implemented "Volunteers of Hope," serving as humanitarian officers in order to ease tensions with Palestinians passing through IDF checkpoints. According to program director Col. Bezalel Triber, the volunteers "assist our young soldiers with security and provide an understanding, helping hand to the Palestinians. To assist women who are holding babies and children, aid the elderly and sick, and provide an open ear to Palestinian professionals who have special problems. These are Israel's ambassadors to our Palestinian neighbors and they perform brilliantly."